I am sending in my laptop for RMA. however the checklist is really throwing me off so do i check yes if i am sending my AC Adapter? or is that. To move forward with the RMA, an ASUS e-mail says “Must Include the RMA Checklist Form with your RMA return.” but fails to attach such a. Upload a PDF or design from scratch flyers, magazines, books and more. Author: ydavidson, Catalog: Asus RMA CheckList, Published: Oct

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However, not everything can always go smoothly. Luxembourg – Horrible, according to forum member Wishmaker.

Online RMA Instructions

RMA turnaround times were in the time frame of days. Discussion in ‘ Asus ‘ started by DavidMay 31, HujinnDec 30, at 8: The given ETA of 5 business days was over-estimated and my repaired notebook was available for pick-up within 3. Having to go through a “middleman” undoubtedly lengthens the repair process.

From the decor filled with limited edition Asus notebooks to the technician’s professionalism, everything was what I had come to expect at a company’s main facility. Could you please upload a copy of your proof of purchase.

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Important Information

Vasudev Dec 30, at 9: For all drop-offs at our facilities by or before 3: Yes, my password is: I think you should ask the moderator to make it sticky. Please write a detailed description of the problem s preferably typed and include it with the notebook. Minor quality check issues did occur, but nothing that couldn’t be easily fixed yourself. Taiwan – Excellent, wsus personal experience.

We were curious about how long it took to get a replacement card. Repair time was around 4 days and checklkst technicians did a good job replacing a motherboard. Kazakhstan – Bad turnaround times, according to forum member Tim4. It looks like your serial number SN: The replacement card arrived without the retail packaging, but ASUS did include the accessory bundle.

Asus RMA and Warranty Guide | NotebookReview

Product is out of warranty, be sure to upload a copy of your proof of purchase. You most likely won’t be needing your AC adapter and battery, so you might as well mail it to Asus along with your notebook just in case Asus finds something wrong with those accessories.

Best Regards, Asus Computer International. Hope things will get better.

You should also note that if you mail your shipment in the original packaging, you will most likely not get that packaging back. Our card was delivered by Fedex while we chekclist not home at If yes, please describe. Please Select Postal Code. We accept Visa or Master card only.

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Asus RMA and Warranty Guide

To top it off the e-mail is also full of character encoding issues that should be corrected. Instead, you will have to drop your notebook off at their repair center. In cases where the replacement part is out of stock, Asus will need to order the part from Taiwan. Connectivity Please Select Connectivity. An ASUS service manager jumped on a call with us and explained our RMA was longer than normal due to the part shortage of the video card that we were trying to get repaired.

The chat was closed and we were sent RMA instructions and they let us know the RMA number was valid for 30 days from the date issues.

You should have received the RMA instructions in a separate e-mail.